Privacy policy
Privacy Policy
**Last Updated:** [DATE]
At **Fashro**, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
## 1. Information We Collect
We may collect the following types of information:
### Personal Information
When you place an order, create an account, or contact us, we may collect:
* Full name
* Email address
* Phone number
* Billing address
* Shipping address
* Payment information (processed securely through third-party payment providers; we do not store your complete card details)
### Order Information
We may collect:
* Products purchased
* Order history
* Payment status
* Delivery details
### Device & Usage Information
When you browse our website, we may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Pages visited
* Time spent on our website
* Referring website or source
## 2. How We Use Your Information
We use your information to:
* Process and deliver your orders
* Provide customer support
* Send order confirmations and shipping updates
* Process refunds and exchanges
* Improve our website and services
* Prevent fraud and unauthorized transactions
* Respond to your enquiries
* Comply with legal obligations
* Send promotional emails and offers (only where permitted or with your consent)
## 3. Cookies
Our website uses cookies and similar technologies to:
* Remember your shopping cart and preferences
* Improve website performance
* Analyse website traffic
* Personalise your shopping experience
You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
## 4. Third-Party Services
We may share limited information with trusted third-party service providers that help us operate our business, including:
* Payment gateways
* Shipping and logistics partners
* Website hosting providers
* Analytics providers
* Marketing and email service providers
These providers are authorised to use your information only as necessary to provide services on our behalf.
We do not sell or rent your personal information to third parties.
## 5. Data Security
We take appropriate technical and organisational measures to protect your personal information from:
* Unauthorised access
* Loss
* Misuse
* Alteration
* Disclosure
Although we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
## 6. Customer Rights
Subject to applicable Indian laws, you may have the right to:
* Access your personal information
* Request correction of inaccurate information
* Request deletion of your personal information where legally permitted
* Withdraw consent for marketing communications
* Request details regarding how your information is being used
To exercise any of these rights, please contact us at **[fashro.in25@gmail.com](mailto:fashro.in25@gmail.com)**.
## 7. Data Retention
We retain your personal information only for as long as necessary to:
* Complete your orders
* Provide customer support
* Comply with legal, tax, and accounting obligations
* Resolve disputes
* Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
## 8. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.
## 9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated "Last Updated" date. Continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.
## 10. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
**Fashro Customer Support**
**Email:** **[fashro.in25@gmail.com](mailto:fashro.in25@gmail.com)**
**Business Address:** **[BUSINESS ADDRESS]**
**Business Hours:** Monday – Saturday, 10:00 AM – 6:00 PM (IST)