Refund policy
Return & Refund Policy
**Last Updated:** [DATE]
At **Fashro**, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and fair return and refund process.
## 1. Return Eligibility
To be eligible for a return, your item must:
* Be returned within **7 days** of receiving your order.
* Be unused, unwashed, and unworn.
* Be in its original condition with all tags and packaging intact.
* Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
* Include proof of purchase or your order confirmation.
Returns that do not meet these conditions may not be accepted.
## 2. Return Timeframe
You may request a return within **7 days** from the date your order is delivered.
After this period, we may be unable to process your return or refund.
## 3. How to Request a Return
To initiate a return, please contact our support team at:
**Email:** **[fashro.in25@gmail.com](mailto:fashro.in25@gmail.com)**
Please include:
* Your order number
* Reason for the return
* Photos (if the product is damaged, defective, or incorrect)
Our team will review your request and provide return instructions.
## 4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
* Your refund will be processed within **5–7 business days**.
* The amount will be credited to your original payment method.
* Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
## 5. Exchanges
We offer exchanges for:
* Incorrect items received
* Damaged or defective products
* **One free size exchange** (subject to availability)
To request an exchange, please contact us within **7 days** of receiving your order.
If your preferred size is unavailable, we will offer a full refund or store credit.
## 6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within **7 days** of delivery at **[fashro.in25@gmail.com](mailto:fashro.in25@gmail.com)**.
Please include clear photos of:
* The product
* The packaging
* The shipping label (if applicable)
After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.
## 7. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
* Products that have been worn, washed, or used
* Items without original tags or packaging
* Customized or personalised products
* Gift cards
* Clearance, final sale, or promotional items (unless otherwise stated)
## 8. Return Shipping Costs
* If the return is due to our mistake (wrong, damaged, or defective item), **Fashro** will cover the return shipping cost.
* For all other eligible returns, the customer is responsible for the return shipping charges unless otherwise specified.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
## 9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
**Fashro Customer Support**
**Email:** **[fashro.in25@gmail.com]
**Business Hours:** Monday – Saturday, 10:00 AM – 6:00 PM (IST)